Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Brockenhurst come from postal codes SO42.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
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What isn't working?
Please let us know what issue you are experiencing with Virgin Media:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Virgin Media?
2.06 out of 5 92,704 ratings
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Problems in the last 24 hours in Brockenhurst, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Brockenhurst and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 28: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
Internet (57%)
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Wi-fi (14%)
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Total Blackout (12%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map Near Brockenhurst, Hampshire, England
The most recent Virgin Media outage reports came from the following cities:Romsey, Bournemouth, Southampton, Brockenhurst, Christchurch, New Milton and Eastleigh.
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| City | Problem Type | Report Time |
|---|---|---|
 Romsey | Internet | |
| Bournemouth | TV | |
| Southampton | Internet | |
| Brockenhurst | Internet | |
| Southampton | TV | |
| Southampton | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Virgin Media Issues Reports Near Brockenhurst, England
Latest outage, problems and issue reports in Brockenhurst and nearby locations:
- wendy kennedy (@wendyk33) reported fromBournemouth, England
@virginmedia frustrated with the customer services when trying to change my elderly parents DD as my father has passed away, totally unsympathetic and unhelpful, after being on hold for over 20 mins, still unresolved
- lee Radcliffe (@leeradcliffe73) reported fromSouthampton, England
@virginmedia Oh and the customer service is pathetic
- Guy Maxwell (@guymaxwell) reported fromSouthampton, England
@virginmedia Congratulations Virgin Media. 1. You manage to disconnect my TV bundle early without telling me2. You then disconnect again 4 hours later 3. You connect me to Fault Support thendisconnect me4. on hold for a second time for 20 mins.This is why I’m going to Sky
- lee Radcliffe (@leeradcliffe73) reported fromSouthampton, England
Good old @virginmedia broadband still amazingly rubbish. Funny how bad it gets when you cancel your tv subscription. And as for the customer service🤯I’m sorry I’m not fluent Indian 🤬🤬
- lee Radcliffe (@leeradcliffe73) reported fromSouthampton, England
@virginmedia when you spend half hour on the phone trying to find out why my broadband has been terrible since removing the tv package, only to be told your phone is either to close or to far away from your router baffles me. Is there a perfect distance I have to stand 😡🤯😡😡
- Michele Hardy (@michele4675) reported fromBournemouth, England
@virginmedia I have an issue with my tv and broadband connections. I think I may need an engineer to come out and have a look at connections
- Michele Hardy (@michele4675) reported fromBournemouth, England
@virginmedia There is no issue currently in the area with tv or broadband
- bri parker (@JESUSSPEAKS1968) reported fromNorth Baddesley, England
@virginmedia No issues in area, reboot no different
- John (@JohnGould4689) reported fromSouthampton, England
@virginmedia Rebooting the hub does work for about a week but then the pixelation does come backHave had new cables inside home & split cable repaired outside but same issueHave requested new box but told nothing wrong with boxBut if cables are renewed 🤔🤔🤔To me must be box
- Simon Phillips #FBPE🔶️ (@Simon_Phillips) reported fromBournemouth, England
@virginmedia It's no worries; you have to update or fix things from time to time. All I know is that the internet and TV went down, your site said the problems would be fixed by 6pm and I signed up to be notified when it was sorted. The email came just after 6pm... Internet's still kapputt.
- Simon Phillips #FBPE🔶️ (@Simon_Phillips) reported fromBournemouth, England
@michael_norbury @virginmedia Exactly the same issue here in Bournemouth. It said it would be fixed at 6pm and got an email saying it was fixed. It appears not to be fixed... I'm guessing it's not fixed. ☹
- lee Radcliffe (@leeradcliffe73) reported fromSouthampton, England
I hope that @virginmedia will refund monies to my account for the poor broadband service I’ve had for last 2months. Only helpful people were the online help chat.
- Ray Bird (@raybird1981) reported fromSouthampton, England
@virginmedia So yet again our WiFi keeps buffering we're be going back to sky in the new year had enough now of constent problems.
- bri parker (@JESUSSPEAKS1968) reported fromNorth Baddesley, England
@virginmedia Something did happen but when signing back in to router " authentication problem " displays
- Danny Ashman (@dannyashman_sfc) reported fromSouthampton, England
@virginmedia your WiFi is crap wtf is going on why’s it not working.
- James Featherstone (@JFeathjav) reported fromSouthampton, England
I moaned when their bad so I should praise them when they are good. Thanks to @virginmedia for the excellent service in fixing my TV service the day after I reported a problem. Engineer (Chris) was a credit to you, knew the product inside out and sorted everything in no time.
- Lauren Tompkins (@LaurenSTompkins) reported fromBournemouth, England
So there is a fault with my @virginmedia box and a fault in the area. Even though my fault is different to the one that’s already been reported they cannot help and I have to phone back in 48 hours. Asked what the fault is no one can actually tell me. Error code is different
- bri parker (@JESUSSPEAKS1968) reported fromNorth Baddesley, England
@virginmedia Has lock sign over signal strength and message reads WiFi connection failure
- lee Radcliffe (@leeradcliffe73) reported fromSouthampton, England
@virginmedia No it’s just WiFi connection to all our phones. Never had an issue before we removed tv package
- bri parker (@JESUSSPEAKS1968) reported fromNorth Baddesley, England
@virginmedia why is your WiFi so poor.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
- Chaivinist (@smitmirani) reported
@virginmedia Told you, I moved to this house and this was present already, maybe by previous tenants. However I’m new customer, so u should have my own choice right.
- Chaivinist (@smitmirani) reported
@virginmedia I did, did not get any help hence the tweet. I was promised a call back but did not get any.
- Cartooninloves (@CartoonTongmak) reported
@AstridWett @virginmedia It’s better you call me next time. Free service and free wifi
- Shaun Wathey (@Wathey) reported
@virginmedia It's multiple issues, including them hanging up on me. How do I chase this?
- Tim McElligott (@TimMcElligott4) reported
@virginmedia Making sure you never again keep sending me illegitimate bills and you never again refer me to a debt agency in respect of money I do not owe you...now that would be a start!
- Jeff Otton (@Jeff_Otton) reported
@virginmedia Add to that the pain of contacting your poorly staffed customer support - this is exactly why people might be off - you’d rather try sell something than fix a problem
- Stuart Marshall (@spidersoft_uk) reported
@virginmedia Any chance of refunding me this time like you promised last time - but didn’t? It’s really really frustrating. I just want a service that works reliably.
- Zec Richardson (@SatonmyButt) reported
@virginmedia An hour in and still waiting, cancelling should not take this long!Virgin Media, too expensive and customer service is brain numbing
- Joe Parkinson (@Joeparki) reported
@virginmedia The engineer arrived on 2/05 and the outside works hadn’t been completed. I was then told these works were being completed on 3rd, then I was told 4/05. I ain’t wasting my time phoning virgin again because the next time will be to cancel. Disgraceful customer service!!
- Rythmic (@IWebActionable) reported
@virginmedia I was trying to cancel. Am still trying. Currently on hold, again.Would have stayed, but every time I need to ring you, it wastes so many hours of my time.
